We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: [800 Olive 63101
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
GOTS Certified Organic Cotton
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, backed up by independent certification of the entire textile supply chain. The aim of the standard is to define requirements to ensure organic status of textiles; from the harvesting of raw materials, environmentally and socially responsible manufacturing, through labelling that provides a credible assurance to the end consumer.
100% American Grown Supima® Cotton
The Supima® trademark is the consumers’ guarantee that the branded textile product they are buying contains the finest U.S.-Grown Pima Cotton. By licensing the entire supply chain Supima® provides added guarantee to customers that Supima® trademarked goods are made with 100% U.S. Pima cotton of the highest quality.
New Zealand Raised Merino Wool
Our Merino Wool comes from merino sheep raised on a farm in New Zealand. The farm upholds our mutual goals of maintaining animal welfare, environmental sustainability, and quality fibers. As a naturally regenerative fabric that breaks down in water and soil, merino wool is perfect for making responsible and high-quality apparel.
Our mills are Fairtrade certified through FLOcert and SA800 which are dedicated to alleviating poverty afflicting the majority of workers by setting and certifying the compliance of socially conscious production standards.